Frequently asked questions
Short answers. If yours isn't here, ask us.
What is Isoponet?
Isoponet is community WiFi near Ijebu Ode, Ogun State, Nigeria. We connect a site to the internet by Starlink satellite and sell access by the plan.
Where does it work?
Isoponet works at a student hostel near Ijebu Ode, and only in the places our access points reach. It is not a home or mobile data service, so it will not work somewhere else.
How do I get a login?
The caretaker at the site sets up your login and WiFi code, or you can contact support. You keep the WiFi code private: what is done with it is recorded as you.
How do I connect?
Join the Isoponet WiFi with the WiFi password the caretaker gave you. A sign-in page opens by itself. Enter your login and WiFi code. If the page does not open, go to login.isopo.net in your browser, or to http://10.0.0.1/login.
How do I pay?
By bank transfer or cash. The money goes into your wallet, and you buy a plan from it. A person confirms each payment. The steps are on How to pay.
How soon does my plan start?
As soon as your payment is confirmed and you have bought a plan from your wallet. We confirm within 2 hours during support hours.
Can I pay on this website, or by card?
No. This website has no payment form and we do not take card payments today. Only pay into the account shown in My account, and read How to pay first.
Why won't account.isopo.net open on my data?
My account and the sign-in page are inside the Isoponet network. They open only while your phone or laptop is connected to the Isoponet WiFi, even if you have no plan yet.
What happens when my data runs out?
If your plan has a data allowance, it ends when the data is used up or the days run out, whichever comes first. Buy another plan to get back online. A plan you already bought for later starts straight away.
How many devices can I use?
Each plan says how many devices can be online at once on one login. If you see that all places are in use, open My account and remove a device you are not using.
I forgot my WiFi code.
Ask the caretaker or contact support. We can make you a new one. Your devices will need to sign in again with it.
Can you see which websites I visit?
No. We record that your login and device were online, when, and how much data they used. We do not record the websites or apps you use, or anything you send or receive. Read the privacy notice.
Can I get a refund?
Unused money in your wallet can be refunded on request. See Refunds for what happens with a plan you have already bought.
The WiFi is on but nothing loads.
It may be the internet connection, not your phone. Tell the caretaker or contact support and say what your phone shows.